Introduction

Erba Mannheim respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. 

If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Notice. The notice can be easily accessible via a link at the bottom of each web page.

What does Erba Mannheim do?

“We believe that there is a growing need for quality, affordable healthcare solutions waiting to be addressed in the developing markets of the world. In regions with low resources, we believe the focus of healthcare should be on prevention and early disease detection to avoid expensive and arduous treatments. We focus on providing high quality, affordable diagnostic solutions in these markets.”

Erba Mannheim is headquartered in London, United Kingdom and has offices across the world.

For more information about Erba Mannheim, please see the Who We Are section of our Website.

What personal information does Erba Mannheim collect and why?

Personal data, or personal information, means any information about an individual that can directly or indirectly identify that individual. It does not include data from which identifying information has been removed (anonymous data).

Erba Mannheim does not knowingly collect:

• personal data relating to children
• special categories of personal data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data)
• information about criminal convictions and offences

In general, we will use your personal information only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information.  We may also process your personal information for additional purposes that are compatible with that original purpose if, and where, this is permitted by applicable data protection laws.

Information that you give to us

You may provide us with your personal information (such as your name, contact details, employer details and job title) in several ways: by contacting our customer service teams, registering for an event, entering a competition, providing feedback on the quality of Erba Mannheim’s products or services, or when accessing information on our website.  You could provide this information in writing via email, social media or by post; manually on forms at events, meetings or conferences; using our website; or orally, either face to face, or over the telephone.

We will use this information to:

• perform any contract with you (for example take payment and deliver the products you have ordered)
• assist you with any enquiries that you make
• provide you with information about goods and services we offer that are similar to those that you have purchased, enquired about, or shown an interest in
• provide you with information about goods and services we believe would be of interest to you
• conduct market research, statistical analysis and track our performance to help us improve our service offerings
• notify you about changes to our service

 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Save for information required as part of a contract we have entered into with you, generally speaking, you are not obligated to provide us with this data (by statute, contract or otherwise), however, a failure to provide this may mean we are unable to provide you with the services or information you require.

Information that we collect automatically

When you visit our website, we use cookies, which are small text files on your computer that allows our website to recognize you as a user.  For example, the information provided by a cookie may include:

• information about any device you have used to access our website, for example: your device’s make and model, browser, internet protocol (IP) address internet service provider (ISP) and your broad geographic location
• how you use our website; for example: how your device has interacted with our website, including the pages accessed and links clicked, websites visited before or after our website, products viewed or searched for and the length of visits to certain pages

Collecting this information helps us ensure that the website is presented in the most effective manner for you.  It also enables us to better understand the visitors who come to our website, where they come from, what information on our website is of interest to them and to send them marketing messages and advertising related to their interest.  For further information about cookies, please see our Cookie Notice.

We also collect data concerning whether any email communication you have received from us have been opened and if you have clicked on any links within the email. This helps us ensure our communications are useful for you.

The provision of this information is not a statutory or contractual requirement; however, this information is collected automatically when you access our website and you are obligated to provide this when accessing our site.  You can, however, block cookies as set out in our Cookie Notice.  Preventing cookies may impact the functioning of our website.

Information that we obtain from third party sources

From time to time, we may receive personal information about you from third parties (for example from conferences, tradeshows or life science networking organisations), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

We may also collect information about you from publicly available sources, including from scientific publications, university websites and publicly available information on social media.

The types of personal information we may collect in this way include your name, your job title, the institution or company you represent, your email addresses, telephone number and your research interests.  We may also collect your language preference.  This is not usually provided via a statutory or contractual obligation but it is in our legitimate interests to obtain this information (as set out below).  If this data is not provided we may be unable to contact you with information that we think may be of interest to you.

We will combine this information with the information you give to us and information we automatically collect about you to maintain and improve the accuracy of the records we hold about you.  We will also use the combined information about you to form a view on what products we think you, or others similar to you, may want or need to target our marketing closer to your interests.

Marketing

You will receive marketing communications from us if you have requested information or purchased products from us, provided us with your details when you contacted our customer service teams, entered a competition, registered for a promotion, or accessed information from our website and, in each case, you have not opted out of receiving marketing communications.

We only want to provide you with marketing communications if you want to hear from us.  If you don’t want to receive such communications, you can

• click on the “unsubscribe” link at the bottom of a marketing e-mail we send you
• contact us using the contact details provided under the “How to contact us” heading below.

Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages.  Please note that stopping marketing messages will not stop any service communications (such as order updates) or requests for feedback.

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally only process personal information from you:

• for performance of our contract with you (for example: to process and deliver your order)
• where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example to: keep our records updated; study how customers use our products/services, grow our business and inform our marketing strategy; send business to business marketing emails; provide administration, IT services and network security; prevent fraud)
• to comply with a legal obligation (for example: to notify you about changes to our terms or privacy policy)
• where we have your consent (although generally we do not rely on consent as a legal basis for processing your personal data)

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Who does Erba Mannheim share my personal information with?

We do not, and will not, sell your personal data to a third party.

Internally, we will share your data with employees of ours (including our Commercial and Finance teams) to the extent necessary for them to fulfil their roles and/or in line with business needs.

We will also share your data externally with certain recipients as an essential part of being able to provide you with products and services, to run our events, and to enable us to run our business effectively.  Such recipients include:

• trusted third party services providers and partners, for example: those who help us run our business (for example, companies that provide support for our website and internal IT systems); or those who help us get our products to you (for example, a courier company that delivers the products you have ordered or a distributor who operates in a country that we do not sell to directly). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
• our group companies, as sometimes our affiliates are responsible for different activities that are relevant to our relationship with you.
• any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person
• a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must treat this information confidentially and only for the purpose of assessing their obligations, rights and responsibilities on the sale of the business ; and
• to any other person where you have given your consent to the disclosure.

How does Erba Mannheim keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.  We also have internal data security policies to protect your personal data, and we regularly review how we can maintain these high standards of privacy.

We have put in place procedures to deal with any suspected breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data (personal data breach) and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third party links on Erba Mannheim’s website

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

International data transfers

Your personal information (such as your contact details) may be transferred to our group companies, suppliers or service providers that are based outside the EEA for the purposes described in this Privacy Notice.  The countries this data may be transferred to are Russia, India.

If your personal data is transferred, it will continue to be subject to one or more appropriate safeguards, for example:

• the use of the European Commission’s standard model data protection clauses, which require companies to protect personal information they process from the EEA in accordance with all European Union data protection law
• transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
• where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If you require further information about these protective measures, please refer to the section “How to Contact Us” below.

Data retention

Erba Mannheim will not hold your personal information for any longer than is necessary. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

You have the following data protection rights:

• You have a right to be informed about how we process your personal information – Erba Mannheim does this by way of this Privacy Notice.
• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
• You may be able to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
• You have the right to opt-out of marketing communications we send you at any time. See our section on Marketing, above.
• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not stop processing of your personal information if it is necessary for performing a contract with you, or if such processing is in Erba Mannheim’s legitimate interests.  Further, the withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
• You have the right to complain to a data protection authority about our collection and use of your personal information. We would, however, appreciate the opportunity to remediate any issues you identify, so please do contact us in the first instance.  The contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.  You will not have to pay a fee to exercise your data protection rights.  However, we may charge a reasonable fee or we may refuse to comply with your request if it is clearly unfounded, repetitive or excessive.

Please note we may need to request specific information from you to help us confirm your identity and ensure your right to exercise your data protection rights.  This is a security measure to ensure that your personal data is not disclosed to any person who does not have a right to receive it.

Changes to this Privacy Notice

We keep this Privacy Notice under regular review and may update it from time to time. If we make any changes, we will take appropriate measures to inform you or to obtain your consent, if and where this is required by applicable data protection laws.

This Privacy Notice was last updated on 24 May 2018.

Automated Decision Making (“ADM”)

ADM occurs when decisions are made about you by a computer or some other information analysing machine. Examples of this include the machine scanning of CVs, computer processed aptitude or personality tests and website profiling.  We do not use ADM. 

How to contact us

If you have any questions or concerns about our use of your personal information, please contact our Data Protection Officer, by e-mail on Corporate.Compliance@erbamannheim.com  or by post to Data Compliance Manager, Erba Mannheim, Great West House, Great West Road, London, TW89DF, United Kingdom.

The data controller of your personal information is Erba Mannheim who can be contacted at the address above.

Cookies Notice

What are cookies?

Cookies are small pieces of data that the site transfers to the user’s computer hard drive when the user visits the website to improve their browsing experience. Our website uses only session cookies which are erased when the user closes the Web browser.

How do we use cookies?

The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

How can I manage my cookies?

If you wish to stop accepting cookies, you can do so through the Privacy Settings option in your browser.